Terms and Conditions

To secure an appointment, all patients must provide contact details, including address, telephone, and email.

All clients must complete a medical history form at their first appointment.
All information will be treated as confidential and protected by GDPR.
Patient information will not be shared with third parties without written permission, and you will never receive unsolicited information from us.
You may choose to remove yourself from our mailing list by unsubscribing.

Appointment

Please provide as much notice as possible if you need to cancel or reschedule your appointment.
If you do not attend a booked appointment and fail to advise us in advance, a £50 non-refundable booking fee will be charged.
Please do not attend the clinic if you are unwell. If you are unsure, please call us. Many treatments are contraindicated if you are ill; this includes colds, cold sores or local skin infections.
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you cannot attend the review appointment at 2-3 weeks, additional treatment or ‘top up’ is not provided once the review period of 2-3 weeks has passed.
New patients are seen for consultation and assessment; treatment is not provided on the first visit.

Telephone Consultation

Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful, particularly for our patients travelling long distances.
New patients seeking advice from us in a telephone discussion require a diary appointment of 30 minutes.
Patients must call the clinic at the time agreed.

Payment

Most consultations are free of charge. Please check beforehand.
Before any treatment is undertaken, you will be advised of the total costs of any treatment plan, including any maintenance.
We request payment in full at the time of treatment.
The clinic accepts cash or major debit and credit cards.

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive:​

Consultation and assessment
Provision of information and advice
Safe treatment with evidence-based products
Follow-up appointments and aftercare advice and support as appropriate.

Refunds

Whilst we undertake to provide excellent service and factual, honest and ethical advice, we cannot guarantee your results. Therefore, we cannot offer refunds if the results fail to meet your expectations.

Children

We do not treat children or young adults under the age of 18. Please do not bring children to the clinic unless they are old enough to be left unsupervised. Children are not allowed to accompany you into the treatment rooms.