TERMS & CONDITIONS
All patients are required to provide contact details; including address, telephone, and email in order to secure an appointment
All clients must complete a medical history form at their first appointment
All information will be treated as confidential and protected in accordance with GDPR
Patient information will not be shared with third parties without written permission and you will never receive unsolicited information from us
You may choose to remove yourself from our mailing list at any time, by unsubscribing
New Patient – Telephone Consultation
Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must call the clinic at the time agreed.
Please provide as much notice as possible if you need to cancel or reschedule your appointment.
If you do not attend a booked appointment and fail to advise us in advance, a £50 non-refundable booking fee will be charged.
Please do not attend the clinic if you are unwell. If you are unsure, please call us. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, an additional treatment or ‘top up’ is not provided once the review period of 2-3 weeks has passed.
New patients are seen for consultation and assessment; treatment is not provided on the first visit.
We do not treat children or young adults under the age of 18
Please do not bring children to the clinic unless they are old enough to be left unsupervised
Children are not be allowed to accompany you into the treatment rooms.
All consultations are free of charge
You will be advised of the full costs of any treatment plan including any maintenance before any treatment is undertaken.
We request payment in full at the time of treatment.
The clinic accepts cash, or major debit and credit cards.
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
Consultation and assessment
Provision of information and advice
Safe treatment with evidence-based products
Follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
Feedback & Complaints
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve the quality of service. You may submit feedback verbally, via email, via the clinic website or via the Save Face website. If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.