COVID-19

Visiting the clinic over the next few months will be a different experience. Importantly several steps are being taken to protect you as a patient and deliver appropriate timed and safe treatments.

Here are some of the changes we have introduced to protect you and minimise the spread of COVID-19:

• We will contact you before your appointment to ask some questions.

• This will take up to 15 minutes and includes a medical and COVID-19 screening questionnaire.

• You will be asked specific questions related to symptoms of COVID-19 when you arrive.

• Please arrive at the appointed time so that the clinic is ready for you.

• Please attend unaccompanied.

• Upon arrival, we will take your temperature. If it is 37.3°C or above your appointment will be rescheduled.

• Please wash your hands with soap and water before coming to your appointment.

• Remove all make-up before you attend. This is necessary to reduce the time spent in the clinic.

• You will be asked to clean your hands with alcohol gel for at least 20 seconds on entering the clinic.

• You will be taken straight into the treatment room.

• The staff may be wearing PPE such as a face mask during your treatment.

• We will be asking you to keep conversations during your treatment to a minimum.

• The toilet will be shut so we would be grateful if you could visit your own before attending. 

• We are operating a no-cash policy so could you please bring a payment card with you.

• In line with government guidance, we will be asking you to wear a face mask when you attend.

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Hopefully, you won’t find these steps too onerous to follow.