Several steps have been taken to protect you as a patient and deliver appropriate timed and safe treatments.


Here are some of the changes we have introduced to protect you and minimise the spread of COVID-19:


  • We will contact you before your appointment to ask some questions.

  • This will take up to 15 minutes and includes a medical and COVID-19 screening questionnaire.

  • You will be asked specific questions related to symptoms of COVID-19 when you arrive.

  • Please arrive at the appointed time so that the clinic is ready for you.

  • Please attend unaccompanied.

  • Upon arrival, we will take your temperature. If it is 37.3°C or above, we will reschedule your appointment.

  • Please wash your hands with soap and water before coming to your appointment.

  • Remove all make-up before you attend. This is necessary to reduce the time spent in the clinic.

  • You will be asked to clean your hands with alcohol gel for at least 20 seconds before entering the clinic.

  • We will take you straight into the treatment room.

  • The staff will be wearing face masks during your treatment.

  • We will be asking you to keep conversations during your treatment to a minimum.

  • The toilet will be shut so we would be grateful if you could visit your own before attending. 

  • We are operating a no-cash policy, so could you please bring a payment card with you.

  • In line with government guidance, we will be asking you to wear a face mask when you attend.